Refund Policy for Docubridge solutions LLC
At Docubridge solutions LLC, our goal is to ensure you are satisfied with our document preparation services while maintaining fair business practices. This Refund Policy works in conjunction with our Terms and Conditions to clearly outline when refunds are available.
1. Eligibility for Refunds
Refunds will only be granted under the following conditions:
- Before Work Begins: If you cancel your order before we have started work, you are eligible for a full refund.
- Error on Our Part: If a document contains an error solely due to our mistake, we will correct it at no cost. If it cannot be corrected, a partial or full refund may be issued at our discretion.
2. Non-Refundable Circumstances
- Once document preparation has started, fees are non-refundable, except as stated above.
- No refunds will be given for changes of mind, service dissatisfaction unrelated to our performance, or misuse of our documents.
- Errors caused by incomplete or inaccurate information provided by the client are not eligible for a refund.
3. How to Request a Refund
Refund requests must be submitted in writing within 7 business days of purchase or document delivery (whichever is earlier) and must include your order number, reason for the request, and supporting evidence.
4. Processing Time
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.
5. Contact Us
By purchasing our services, you acknowledge and agree to this Refund Policy.
Last updated: February 13, 2025